Damages and issues
Our packaging has been designed to help minimise the potential for damage or breaking, but we cannot control what happens during transit. Please inspect your order upon receipt and contact us immediately! We will happily replace it, but we will need a photo of the damage. Requests must be received within 10 days of delivery and must include a copy of the shipping receipt and photographic proof of the damage for us to review. If your request is approved, we will pay for the cost of shipping the new product to you.
If your package shows signs of damage, it is your right to inspect the art before signing for it. Please do not refuse delivery. Instead, ensure that the driver notes that the piece was damaged. Please keep the original packaging, including the container and edges. Submit at least 4-6 digital photographs of the container and any damage to the art to firstname.lastname@example.org if possible. A request for repair or replacement will only be honoured if submitted within 7 days of delivery. Please include the four-digit order number and the last name in the subject line of the email. If there is a preferred method of reaching you or a certain time of day that is more convenient for you, please include that information in the body of the email.
Exchange is available at the discretion of management.
We do not refund due to a change of mind. All online orders placed are deemed final. A refund process is available for orders that are not as described or damaged as per Australian Consumer Law policy. All products due a refund must be returned to the Darwin Gallery. Unfortunately, we cannot accept returns on sale items or gift cards.